Shipping policy

Shipping Policy

At Zevolim, we carefully prepare every order to ensure your pet products arrive safely and ready to use. We work with trusted shipping partners to provide reliable delivery throughout the United States.

Shipping Availability

We currently ship to addresses within the United States.

We are unable to ship to:

  • P.O. Boxes
  • APO/FPO addresses
  • International destinations at this time

Order Processing Time

All orders are processed within:

1–3 business days

after payment confirmation.

During this time, we carefully inspect, package, and prepare your items for shipment.

Please note that orders are not processed or shipped on weekends or major holidays.

Shipping Options & Delivery Times

Standard Shipping

Delivery Time: 7–12 business days
Shipping Fee: $9.99

Express Shipping

Delivery Time: 5–7 business days
Shipping Fee: $19.99

Delivery times are estimated and begin after your order has been processed.

Order Tracking

Once your order has shipped, you will receive a confirmation email containing your tracking information.

Please allow 1–3 business days for tracking information to become active after shipment.

You can use the tracking number provided in your shipping confirmation email to check your delivery status.

Shipping Updates

Delivery times may vary slightly due to factors outside of our control, including:

  • Weather conditions
  • Carrier delays
  • Peak holiday periods
  • Address verification issues
  • Unexpected transportation delays

We appreciate your patience and understanding in these situations.

Damaged or Lost Packages

We carefully package every order before shipment. However, if your package arrives damaged, please contact us within 7 days of delivery.

Please provide:

  • Your order number
  • Photos of the damaged package and product
  • A description of the issue

Our team will review your request and work with you to find the best solution.

Incorrect Shipping Information

Customers are responsible for providing accurate shipping information at checkout.

If an order cannot be delivered due to incorrect or incomplete address information, please contact us as soon as possible.

Once an order has been shipped, we may not be able to modify the shipping address.

Contact Us

If you have any questions about shipping, please contact:

Zevolim Customer Support
Email: support@zevolim.com