Refund policy
Refund & Return Policy
At Zevolim, we want you and your pets to love every product you bring into your home. If your order does not meet your expectations, we are here to help.
Return Window
You may request a return within 30 days of delivery.
To be eligible for a return, the item must:
- Be unused and in its original condition
- Be returned with all original packaging, accessories, and included materials
- Not show signs of installation, wear, damage, or modification
To start a return, please contact us at:
Email: support@zevolim.com
Please include your order number and a brief description of the reason for your return.
Damaged, Defective, or Incorrect Items
If your order arrives damaged, defective, or different from what you ordered, please contact us within 7 days of delivery.
Please provide:
- Your order number
- Photos or videos showing the issue
- A description of the problem
We will review the information and provide an appropriate solution, including a replacement or refund when applicable.
Returns for Pet Gates and Barriers
For safety and quality reasons, pet gates and barriers must be returned in unused condition.
We cannot accept returns for products that:
- Have been installed or mounted
- Have been used by pets
- Have scratches, dents, stains, or other signs of use
- Are missing hardware, accessories, or original packaging
Please carefully check product dimensions and installation requirements before purchasing.
Returns for Pet Feeders and Accessories
For hygiene reasons, feeding products must be returned unused and unopened.
We cannot accept returns for items that:
- Have been used for feeding
- Have been washed or cleaned
- Have food residue, odors, or other signs of use
Non-Returnable Items
Returns are not accepted for:
- Items damaged after delivery due to improper use, installation, or handling
- Products missing original packaging or accessories
- Items that have been modified or altered
- Clearance or final sale items (if applicable)
This policy does not affect your rights regarding products that arrive defective, damaged, or incorrect.
Return Shipping
Customers are responsible for return shipping costs unless the item received is defective, damaged, or incorrect.
We recommend using a trackable shipping method when returning your order. Zevolim is not responsible for items lost during return transit.
Refund Process
Once we receive and inspect your returned item, we will notify you of the approval status.
If approved, your refund will be processed to the original payment method.
Please allow 5–10 business days for your bank or payment provider to complete the refund process.
Exchanges
If you need to exchange an item, please contact us at:
We will help determine the best solution based on product availability.
Contact Us
If you have any questions about returns or refunds, please contact:
Zevolim Customer Support
Email: support@zevolim.com